a. Government buildings and dwellings,
There are a number of options, depending on the time of day the fault occurs or the report is to be placed.
During normal working hours, fault reports are to be placed with the Reporting Office in the first instance, via telephone or email, as follows:
Customer Service – Line 1: +350 20048440
Customer Service – Line 2: +350 20048441
Reporting Office Manager: +350 20042253
After normal working hours, fault reports can be placed via telephone, as follows:
Gibraltar Electricity Authority Answering Service: +350 20042837
Housing Officer Emergency: +350 20050129
Alternatively, for a total failure of Electricity Supply, please contact our 24 Hour Service on +350 20075957.
b. Privately owned or rented premises.
To report an Electrical Fault within privately owned or rented premises, you must contact your Electrical Contractor.
Please note the Gibraltar Electricity Authority is NOT responsible for any faults of electrical and/or electronic appliances and equipment within your home or business.